Orders are processed Monday through Friday, excluding holidays. Please allow approximately 3–7 business days for processing before your order ships. Processing times may be longer during product launches, promotions, holidays, or periods of high demand.

Most U.S. orders arrive within approximately 7–10 business days after shipment.

International delivery times vary by destination and may be affected by customs processing or local carrier delays.

Once your order ships, you'll receive a confirmation email containing tracking information so you can follow your shipment.

Because orders may begin processing shortly after purchase, we cannot guarantee changes or cancellations. If you need assistance, contact us as soon as possible and we'll do our best to help.

If your tracking has stopped updating or your package appears delayed, please allow a few additional business days. Carrier delays can occasionally occur. If you still need assistance, contact us and we'll help investigate the shipment.

Please contact us within 7 days of delivery and include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

If the issue is verified, we'll provide a replacement or refund at no additional cost.

Free shipping promotions may be offered from time to time. Current shipping rates and any available free-shipping offers will be displayed during checkout.

Available shipping destinations and shipping methods are displayed during checkout based on your delivery address.

For health, safety, and product-integrity reasons, opened or used supplements cannot be returned. Unopened and unused products may be eligible for return within 30 days of delivery provided they remain in their original condition and packaging.

Approved refunds are returned to the original payment method. Processing time after a refund is issued varies by bank or payment provider.

If tracking indicates that your package has been lost in transit, contact us and we'll work with the shipping carrier to help investigate and determine the appropriate resolution.

Ingredient information, serving information, suggested use, warnings, and other product-specific details are available on each AYUS product page.

Follow the Suggested Use directions listed on the individual product page and product label. Do not exceed the recommended serving unless directed by a qualified healthcare professional.

Some supplements may contain overlapping ingredients. Review the full ingredient and serving information for each product and consult a healthcare professional before combining supplements if you have questions about what is appropriate for you.

Follow the storage instructions listed on the product label. Unless otherwise specified, supplements should generally be kept tightly closed in a cool, dry place and out of reach of children.

Eligible products may be purchased as a recurring subscription. Select the Subscribe & Save option on the product page and choose an available delivery frequency before adding the product to your cart.

When a subscription discount is available, the current savings will be displayed directly on the product page before you purchase.

Subscription customers can manage eligible subscription settings through the subscription management portal associated with their account. Available options may include updating future deliveries, payment information, or cancellation.

Stop using the product. If symptoms are severe, persistent, or concerning, seek appropriate medical attention. You may also contact us so we can document the issue and assist with product-related questions.

Consult your healthcare professional before using dietary supplements while pregnant or nursing. Individual products may also contain specific warnings that should be reviewed before use.

Consult a qualified healthcare professional before beginning a new dietary supplement if you take medication or have a medical condition. Always review the specific warning information on the product label.

Review the ingredient list, product label, and warning information on each individual product page. Some products may also be manufactured in facilities that process common allergens.

Select the account icon in the AYUS website header and follow the prompts to sign in or access your customer account.

Saved addresses can be managed through your customer account. If you have already submitted an order and need to change the shipping address, contact us as soon as possible.

Email us at support@ayuswell.com .

We aim to respond to customer inquiries as quickly as possible during normal business days. Response times may be longer during holidays, launches, or periods of unusually high volume.