Refund policy

Refund & Return Policy

LAST UPDATED: AUGUST 2026

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, the product must be unopened, unused, and in its original condition and packaging. You’ll also need your order number or proof of purchase.

For health, safety, and product-integrity reasons, opened or used supplements cannot be returned.

To request a return, contact us at support@ayuswell.com.

Please do not send any product back before contacting us. If your return is approved, we’ll provide instructions on how and where to send your return. Items returned without prior authorization may not be accepted.

You can always contact us with return questions at support@ayuswell.com.

Damages, Defective Products & Incorrect Items

Please inspect your order when it arrives.

If your order is damaged, defective, or you receive the wrong item, contact us within 7 days of delivery so we can review the issue and make it right.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

If the issue is verified, we may provide a replacement or refund at no additional cost.

Non-Returnable Items

We cannot accept returns on:

• Opened or used dietary supplements
• Products with damaged, removed, or missing safety seals after delivery
• Gift cards
• Items marked as final sale, where permitted by law

Please contact us if you have questions about whether your item is eligible for return.

Exchanges

We do not currently offer direct exchanges.

If your return is approved, the fastest way to receive another product is to complete the return and place a new order separately.

Return Shipping

Unless the return is due to a damaged, defective, or incorrect item, return shipping costs may be the responsibility of the customer.

Original shipping charges are non-refundable unless the return is due to an error on our part.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days as required by applicable law.

Products must be unopened, unused, and in their original condition and packaging, subject to any applicable exceptions for sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.

Refunds

We’ll notify you after we receive and inspect your return and let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval.

Your bank or credit card provider may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, contact us at support@ayuswell.com.