Shipping & Returns Policy

LAST UPDATED: AUGUST 2026

Thank you for shopping with AYUS. We’re committed to providing a smooth and reliable experience from checkout through delivery.

Shipping

Order Processing

Orders are processed Monday through Friday, excluding holidays.

Please allow 3–7 business days for order processing before your package ships. Processing times may be longer during product launches, promotions, holidays, or periods of high order volume.

Once your order has shipped, you’ll receive a confirmation email with tracking information.

Shipping Times

Delivery times vary based on your location, shipping method, and carrier.

Most U.S. orders arrive within 7–10 business days after shipment.

International delivery times vary by destination and may be subject to customs processing or local carrier delays.

Shipping Rates

Shipping costs are calculated at checkout based on your shipping address and selected shipping method.

Any free shipping promotions will be displayed on the website when available.

Order Tracking

Tracking information is sent by email as soon as your order ships.

Shipping Delays

AYUS is not responsible for delays caused by weather, carriers, customs, or other circumstances outside our control. If you experience a significant delay, contact us and we’ll do our best to assist.

Returns & Refunds

For health, safety, and product-integrity reasons, opened or used supplements cannot be returned.

Unopened and unused products may be eligible for return within 30 days of delivery, provided they are in their original condition and packaging.

Shipping charges are non-refundable unless the return is due to an error on our part.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the product and packaging

If the issue is verified, we’ll provide a replacement or refund at no additional cost.

Lost Packages

If tracking indicates that your package has been lost in transit, please contact us and we’ll work with the carrier to help resolve the issue.

Incorrect Shipping Address

Please verify your shipping address before placing your order.

AYUS is not responsible for orders shipped to an incorrectly entered address. If an order is returned to us, additional shipping charges may apply before it can be reshipped.