Refund Policy
Last Updated: July 2026
At SHE IS., we take pride in delivering premium beauty products that meet the highest standards of quality. Due to the hygienic nature of cosmetics and skincare products, we are unable to accept returns on products once they have been delivered.
Returns
For health and safety reasons, we do not accept returns or exchanges on opened, used, or unopened cosmetic or skincare products unless the item arrives damaged, defective, or incorrect.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at support@sheiscosmetics.com.
To help us resolve your claim quickly, please include:
- Your order number
- A brief description of the issue
- Clear photos of the product and its packaging
Once reviewed, we’ll gladly send a replacement or issue a full refund if the claim is approved.
Lost Packages
If your order is lost in transit, please contact us. We’ll work with the shipping carrier to investigate and determine the appropriate resolution.
Order Cancellations
Orders begin processing shortly after they are placed. Because of this, we cannot guarantee cancellations or changes once an order has been submitted. If you need assistance, please contact us as soon as possible, and we’ll do our best to help.
Refund Processing
Approved refunds are issued to the original payment method used at checkout.
Please allow 5–10 business days for your financial institution to process and post the refund after it has been issued.
Contact Us
If you have any questions about your order or this Refund Policy, please contact us at: